Healthcare Leadership Professional Certificate Courses
Leadership and Management
Discuss the components of healthcare leadership and management, levels of change leadership, organizational framework and steps to complete a Gap Analysis. Complete a Gap Analysis based on best practice strategies. Complete a questionnaire to help identify how important talent is to an organization. Brainstorm ideas to assist in identifying top priorities for the organization.
Appraisal, Feedback and Feed-Forward
Identify benefits, potential issues, applicability and legal considerations of performance appraisals. Discuss effective and ineffective ways to communicate using verbal, non-verbal and body language styles. Discuss components and potential issues when providing feedback and feed-forward. Participate in group activity, by proposing a change to the current performance appraisal system and identify key elements.
Discuss Root Cause and its applicability and identify the Five Whys of Root Cause. Discuss the components and applicability of the Exemplary Performance Model. Complete a case study analysis and identify an appropriate action plan with recommendations.
Coaching and Mentoring
Discuss the difference between coaching and mentoring and identify their role and qualities. Discuss the components of the S.T.E.P.P.A model. Complete the following assessments, "How I Use My Time", "Time and Energy" and "Select a Mentor."
Discuss benefits to employee engagement and identify the types of performers and engagement patterns. Discuss commitment and identify ways to increase commitment and organizational engagement. Review Employee Effectiveness Factors: ability, motivation, opportunity and effectiveness. Discuss components and benefits of engagement through Daily Visual Management. Review "50 Employee Engagement Ideas and Tips."
Identify and discuss types of succession planning and identify the pros and cons. Discuss classifications and benefits of identifying talent. Discuss the process of succession planning. Complete a Position Inventory Profile, Competency Profile, Knowledge Identification Profile and Succession Development Plan.
Organizational Change Models
Discuss organizational change and the change process. Identify the benefits, potential concerns and perceptions of change. Identify organizational change errors and ways organizations can overcome resistance to change. Review organizational change models- Lewin's Change Management Model, The McKinsey 7S Framework, John Kotter's 8-Steps for Transforming Your Organization and ADKAR Change Model. Complete a case study utilizing a Change Model.
Discuss revenue cycle components and value analysis program benefits. Identify key financial statements and financial ratios needed to report the organization's activities and performance. Discuss effective budgeting and forecasting.
Creativity and Innovation
Define organizational creativity and conduct an organizational creativity survey. Discuss Bloomberg components of creativity and identify benefits and obstacles to a creative environment. Discuss the components to the Simplex creativity tool.
Leadership in Action
The goal of this class is to provide leaders the tools and frameworks to be successful in their jobs. During each course you will gain a better understanding of these concepts and get some introductory practice. It is the participant's job to begin utilizing these concepts in their daily work. During the last class meeting, students will get approximately five-10 minutes to present one key learning that they have implemented or utilized in their job. Some examples include: A manager who starts using daily visual management could take pictures of their daily visual management boards and discuss how the process is going and any results they have seen since implementation. A leader could talk about coaching techniques they are utilizing with an employee who is struggling and any effects they have seen. Another example would be discussing how you have discovered the root cause of a problem by utilizing the Five Whys of Root Cause.