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Directory of Our Exceptional
Faculty and Staff

The faculty, staff and administrators are committed to making your educational experience smooth and productive.
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Will Roberts

Director Outcomes Assessment

EdD Interdisciplinary Leadership, Creighton University
MEd Master of Education, Counseling & Personnel Services, University of Maryland-College Park
BA Bachelor of Arts, Psychology, Vassar College

General Background
Will Roberts has worked in higher education student affairs, academic affairs, and institutional effectiveness roles since 2001. He spent ten years at Arizona State University, primarily in academic advising roles, including six years as Director of Academic Services at ASU's Barrett Honors College. From 2016-2019, Will served as Dean of Students at NMC. In his current role as Director of Outcomes Assessment, he works with academic and student affairs leadership to improve student outcomes.

Notable Publications/Presentations

Roberts, J. W. Service design in student affairs: Blueprinting the student experience. Innovative Higher Education (2021).

Roberts, J. W. & Koonce, R. (2019). Leveraging the dialogical nature of service blueprinting to address wicked organizational problems. In R. Koonce & R. Van Loon (Eds.), The Dialogical Challenge of Leadership Development. Greenwich, CT: Information Age.

Dissertation Title: The Use of Service Blueprinting as a Method to Improve Non-Academic College Student Experiences

Will has given multiple presentations to national conferences on topics related to service design, improving the student experience, academic advising, and change in higher education.

Professional Service/Recognition/Charitable Boards 

NE Foster Care Review Board Member
Omaha Venture Group Member

Co-Chair of the Vassar College Alumnae/I Admissions Program - Nebraska Chapter
Member of Creighton University's Graduate Board
In 2011-2013, Will served on a school board for an innovative, high poverty urban elementary district in Phoenix.