Identifying and Dealing with Anxious and Agitated People

  • Date: March 14, 2014
  • Time: 8:00 am to 12:00 pm
  • Location: Jennie Edmundson Hospital, Classroom 2H-A, 933 E. Pierce St., Council Bluffs, IA 51503

Target Audience

Target Audience

Nurses, social workers, physical therapists, occupational therapists, radiologic technologists and other health professionals interested in knowledge and skills on responding to escalating behaviors in the workplace.



Value: $150

Cost: $45 with promo code 70PD

Methodist and Jennie Ed employees please use the 2014 health system promo code for a 100% discount.

This program offers additional discounted pricing. See section description on registration page for more details.

Course Description

Course Description

The purpose of this activity is to provide knowledge and skills to enable participants to respond to escalating behaviors in the workplace.

Participants will be able to:

  • Identify factors contributing to potential violence.
  • Recognize and respond to the beginning stages of escalated behavior.
  • Recognize personal biases and better select responses to escalated behavior.



7:45 - 8:00am Registration
8:00 - 9:15am Principles and Perceptions
  Identifying Personal Behavior
  Personal Space
  Matt Shaw, CHSP
9:15 - 9:20am Break
9:20 - 10:35am Communication and Exercise
  Precipitating Factors
  Rational Detachment
  Anxious Behavior
  Matt Shaw, CHSP
10:35 - 10:45am Break
10:45 - 12:00pm Verbal Escalation Exercise
  Agitated Behavior
  Setting Limits and Physical Safety
  Agitated Visitor Exercise
  Matt Shaw, CHSP
12:00 PM Evaluations/Adjournment

Resource Information- Click here to view



 Matt Shaw, CHSP, is the director for public safety for Methodist Health System.


Credit Information

Nebraska Methodist College Professional Development awards educational credit to the disciplines listed below. Each professional is accountable to understand their accrediting/licensing body's standards and requirements. The definitive source of information on continuing education requirements is your state or national regulatory board.

In order to obtain contact hours or CEUs for a continuing education event, participants are required to attend the entire event and return a completed evaluation form.

4.5 contact hours awarded. Iowa Board of Nursing Provider #120.
This includes 0 pharmacology hours for NPs.

Social Workers
This offering meets the continuing education criteria for 3.75 clock hour for Nebraska and Iowa Social Workers.

Physical Therapy And Physical Therapist Assistants
This offering meets the continuing education criteria for 3.75 clock hours for Nebraska and Iowa physical therapists
and physical therapist assistants.

Occupational Therapy and Certified Occupational Therapy Assistants
This offering meets the continuing education criteria for 3.75 clock hours for Nebraska and Iowa occupational therapists and certified occupational therapy assistants.

American Society of Radiologic Technologists Department of Education
reference #NEZ014302 has approved this program for A Category 4.5 credits.

Education Credit
3.75 Education hours.  Nebraska Methodist College Professional Development assigns education hours based on 60 minutes of classroom instruction for each offering.  Participants may use these for their professional continuing education hours and toward re-licensure if so approved within the standards and guidelines of their discipline.

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