Identifying and Dealing with Anxious and Agitated People

  • Date: February 14, 2014
  • Time: 8:00 am to 12:00 pm
  • Location: Methodist Hospital, Nebraska Room, 8303 Dodge Street, Omaha, NE 68114

Target AudienceTarget Audience

Nurses, social workers, physical therapists, occupational therapists and other health professionals interested in knowledge and skills on responding to escalating behaviors in the workplace.


Value: $150
Cost: 45  with promo code: 70PD

Methodist and Jennie Ed employees please use the 2014 health system promo code for a 100% discount.

This program offers additional discounted pricing. See section description on registration page for more details.

Course DescriptionCourse Description

Purpose Statement: The purpose of this activity is to provide knowledge and skills to enable participants to respond to escalating behaviors in the workplace.

Participants will be able to:

  • Identify factors contributing to potential violence.
  • Recognize and respond to the beginning stages of escalated behavior.
  • Recognize personal biases and better select responses to escalated behavior.

Agenda Agenda

7:45 - 8:00 am Registration
8:00 - 8:15 am  Principles and Perceptions
  Identifying Personal Behavior
  Personal Space
  Matt Shaw, CHSP
9:15 - 9:20 am  Break
9:20 - 10:35 am Communication and Exercise
  Precipitating Factors
  Rational Detachment
  Anxious Behavior
  Matt Shaw, CHSP
10:35 - 10:45 am Break
10:45 - 12:00 pm Verbal Escalation Exercise
  Agitated Behavior
  Setting Limits and Physical Safety
  Agitated Visitor Exercise
  Matt Shaw, CHSP
12:00 pm Evaluations/Adjournment

Resource Information- Click here to view


 Matt Shaw, CHSP, is the director for public safety for Methodist Health System.

Credits/CEUsCredit Information

Nebraska Methodist College Professional Development awards educational credit to the disciplines listed below. Each professional is accountable to understand their accrediting/licensing body's standards and requirements. The definitive source of information on continuing education requirements is your state or national regulatory board.

In order to obtain contact hours or CEUs for a continuing education event, participants are required to attend the entire event and return a completed evaluation form.

3.75 contact hour awarded.  Code #NE13-16C07.
Nebraska Methodist College Professional Development is an approved provider of continuing nursing education by the Nebraska Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.  
This includes 0 pharmacology hours for NPs.

Social Workers
This offering meets the continuing education criteria for 3.75 clock hour for Nebraska and Iowa Social Workers.

Physical Therapy And Physical Therapist Assistants
This offering meets the continuing education criteria for 3.75 clock hours for Nebraska and Iowa physical therapists
and physical therapist assistants.

Occupational Therapy and Certified Occupational Therapy Assistants
This offering meets the continuing education criteria for 3.75 clock hours for Nebraska and Iowa occupational therapists and certified occupational therapy assistants.

Radiologic Technology
ASRT: American Society of Radiologic Technologists Department of Education reference #NEZ014302 has approved this program for A Category 4.5 credits.

Education Credit
3.75 Education hours.  Nebraska Methodist College Professional Development assigns education hours based on 60 minutes of classroom instruction for each offering.  Participants may use these for their professional continuing education hours and toward re-licensure if so approved within the standards and guidelines of their discipline.


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