Healthcare Operations Management, Post Master's Certificate Courses

Courses will focus on a specific topic and are broken into nine different program areas.  By limiting to 1-credit, the course will require work but will not be incredibly time intensive over a four-week period.  A student must take a certain number of courses within each program theme to complete the degree.

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Below are a listing of the available courses. More courses will be added as they become available.

Leadership and Management (1 required)

HOM 501

Change Management

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Identify strategies to better understand and overcome resistance to change; Making a persuasive business case for change based on best practices; Developing skills for effective collaboration to garner support and buy-in at all levels.


  • Credits: 1.0

HOM 502

Individual and Team Creativity

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The rules, stages, approaches for individual idea generation, and processes for achieving group creativity and consensus.

  • Credits: 1.0

HOM 503

Managing Team and Group Dynamics

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Tools for learning, comprehending, and recognizing the diverse strengths and abilities of individuals on a team and on approaches for managing an effective team. 

  • Credits: 1.0

HOM 504

Organizational Learning through Mentoring/Mentorship

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Skills to inspire others by modeling the positive organizational states of confidence, optimism, and resiliency.

  • Credits: 1.0

HOM 505

Leadership Development: Defining and Assessing your Leadership Style

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Models, theories and tools for self-assessment; continuous learning and self-improvement.

  • Credits: 1.0

Strategic Orientation (1 required)

HOM 510

Strategic Planning

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Defining an organization's strategy or direction and making decisions on allocating resources to pursue it.

  • Credits: 1.0

HOM 511

Project Selection

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Selecting a good project involves determining project objectives, defining quantifiable goals, describing its value, exploring its return on investment in terms of cost and impact, and anticipating the risks.  

  • Credits: 1.0

HOM 512

Project Leadership

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Exploration of the role of project leadership for coordinating a successful project.  The course will explore the characteristics of project leadership, influencing team members, working with virtual teams, and leading process improvement processes.

  • Credits: 1.0

Human Resource Management

HOM 520

Talent Identification and Hiring

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Characteristics of high performing employees; Talent identification strategies; Writing an effective ad for employment, and Legal issues and regulations in hiring.

  • Credits: 1.0

HOM 521

Employee Development and Performance Review

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Expecting the best from employees through focused development efforts and effective performance reviews.

  • Credits: 1.0

HOM 522

Succession Planning

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Identifying and developing internal people with the potential to fill key business leadership positions in an organization.

  • Credits: 1.0

Financial Management

HOM 530

Healthcare Economics

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An exploration of the economic issues involved with the financing and delivery of health care services. Emphasis will be on payment sources, cost controls, current issues, future trends, policies and regulations.

  • Credits: 1.0

HOM 531

Billing and Coding

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Changes to ICD billing coding and transition from ICD 9 to ICD 10.  Introduction to claims processes and procedures for private and Medicaid/ Medicare.

  • Credits: 1.0

HOM 532

Healthcare Finance

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Fundamental healthcare economics, budgeting, cost avoidance versus cost reduction, variance analysis.

  • Credits: 1.0

HOM 533

Revenue Cycle Management

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This course will explore the key processes important to healthcare managers for effectively creating and generating compliant claims to optimize effective patient payment.

  • Credits: 1.0

Systems Thinking and Risk Intelligence (1 required)

HOM 540

Root Cause Analysis

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Using root cause analysis as a tool for learning the causes of an issue or problem in a system. 

  • Credits: 1.0

HOM 541

Six Sigma for Healthcare

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Improve the quality of systems by identifying and removing the causes of defects (errors) and minimizing variability in healthcare processes.

  • Credits: 1.0

HOM 542

Lean Strategies and Tools

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Role of lean concepts and tools for eliminating waste and developing a continuous improvement mentality for a healthcare system.

  • Credits: 1.0

HOM 543

Risk Mitigation

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Identifying and managing risks.  A focus will be on reducing day-to-day risks through human factors/ergonomic techniques and organization risks.

  • Credits: 1.0

HOM 544

Benchmarking and the Balanced Scorecard

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Comparing processes and performance metrics to industry bests or best practices. Using the balanced scorecard to manage execution of strategy by monitoring four interconnected perspectives: Financial, Customer, Internal Processes and Learning & Growth.

  • Credits: 1.0

HOM 545

Crisis Management Planning

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How to prepare a healthcare organization for a major event that threatens to harm the organization, its stakeholders, or the general public.  An exploration of types of crises, crises leadership, best practices for contingency planning, and the role of training and simulation for preparation.

  • Credits: 1.0

Healthcare Analytics (1 required)

HOM 550

Turning Data Into Information

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This course will help you develop a critical eye for interpreting and assessing data, understand what statistical significance means, and create strategies for displaying and presenting data.

  • Credits: 1.0

HOM 551

Data Collection Strategies

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Tools and approaches for collecting patient and staff feedback.  Emphasis will be on survey question design and strategies, controlling biases, and instructional review board processes.

  • Credits: 1.0

HOM 552

Spreadsheet Simulation

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Using Monte Carlo simulation approaches for incorporating uncertainly and randomness in a spreadsheet model.

  • Credits: 1.0

HOM 553

Capacity and Staff Planning

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Developing accurate estimates for how many patients, staff, and resources are needed for a healthcare facility.

  • Credits: 1.0

Healthcare Operations (1 required)

HOM 560

Healthcare Industry Issues and Trends

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Historical perspectives of healthcare delivery in the US,  influences (drug companies),  government, providers, patient's rights; ethical issues including conflict of/ competing interests, allocation of scarce resources.

  • Credits: 1.0

HOM 561

Healthcare Regulatory Issues

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Overview of issues (Medicare, Medicaid, OSHA, JAHCO, nuclear, etc.)and policies (Affordable Care Act) impacting healthcare and private insurance, Privacy


  • Credits: 1.0

HOM 562

Resource Utilization

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Exploration of how best to utilize healthcare equipment and facilities.  Topics will include utilization, capacity, reusable medical equipment, preventive maintenance, replacement planning.


  • Credits: 1.0

HOM 563

Vendor Management

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Issues involved in working with external vendors.  What type of equipment to purchase - balancing cost, reliability, capabilities, and maintenance requirements. Legal issues such as request for proposal, contract development and obligations.


  • Credits: 1.0

HOM 564

Clinical quality

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Tracking and measuring patient satisfaction and outcomes (length of stay, infection rates)


  • Credits: 1.0

Effective Communication

HOM 570

Professional Writing

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Effective communication strategies using memos, e-mails, letters, and reports.  An emphasis is on best practices for defining a clear and tailored professional message.


  • Credits: 1.0

HOM 571

Communication Strategies

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Development of communications nuances.  Topics include: negotiation skills, effective listening strategies, how to read a situation and identifying a core message, interpreting body language.

  • Credits: 1.0

Health Informatics

HOM 580

Medical Informatics: Privacy and Security of Health Information

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Balancing the need for access to information for business and patient care needs with the need to protect the security and confidentiality of that same information.

  • Credits: 1.0

HOM 581

Healthcare Information Systems

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Exploration of the software and hardware issues involved in people and healthcare organizations use to collect, filter, process, create, and distribute data.

  • Credits: 1.0

Capstone

HOM 590

Capstone I

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Execution of an applied project integrating concepts of healthcare operations management.

  • Credits: 2.0